Shipping Policy
Shipping Areas
We currently offer shipping to the United States, Canada, the United Kingdom, Australia, the European Union, and many other regions worldwide.
| Region | Standard | Delivery | Expedited | Delivery | Over $79 |
|---|---|---|---|---|---|
| Continental USA | $5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
| USA Puerto Rico, Hawaii, Alaska |
$5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
| Canada | $5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
| Europe & UK | $5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
| Australia | $5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
| Worldwide | $5.99 | 7–15 business days | $12.00 | 5–7 business days | Free |
Shipping fees may vary depending on the destination country or region. The highest shipping fee we currently charge is $12.00 for expedited shipping.
Due to carrier policies, customs processing, and local delivery conditions, we are unable to guarantee an exact delivery date for expedited orders.
Shipping Carriers
We work with trusted shipping carriers and logistics partners, including YunExpress, USPS, USP, UniUni, GOFO, SpeedX, and other regional delivery partners.
Order Processing
All orders are processed within 2 business days and shipped with fully trackable delivery service.
After your order has been shipped, the estimated delivery time is usually 7–15 business days for standard shipping or 5–7 business days for expedited shipping, depending on your country or region.
Pre-Order or Out-of-Stock Items
For pre-order or temporarily out-of-stock items, we will ship your order as soon as the item becomes available.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking information may not update immediately due to system delays. In some cases, tracking details will update after the package reaches your local airport or local carrier facility.
If you have not received your tracking information, please check your spam or junk folder first, as emails may sometimes be filtered there.
If you have a VellCurve account, you may also be able to find your tracking number in your account order details. If you still cannot find it, please contact our customer support team and we will be happy to help.
Changing Your Shipping Address
Please make sure your shipping address is accurate before placing your order.
If you entered the wrong address, there may still be a short window of time for us to update it before the order ships. Please contact us immediately at support@vellcurve.com.
Shipping Notice
Due to the nature of the shipping industry, delays may occasionally occur. The delivery times listed above are estimates only and do not guarantee a specific delivery date.
In general, VellCurve is not responsible for packages that are lost or stolen after being marked as delivered, or for failed delivery caused by an incorrect shipping address provided by the customer.
If you believe your package was misdelivered, we recommend contacting the carrier directly to file a claim.
If you have any questions, please contact us at support@vellcurve.com.
Customs, Duties, and Taxes
You may be responsible for import duties, customs fees, or taxes according to the laws and regulations of your country or region. These charges are not included in the final checkout price.
If a package is returned or destroyed because the customer refuses to pay the required duties, taxes, or customs fees, any related costs may be deducted from the order amount.