At VellCurve, we want every customer to feel confident and satisfied with their purchase. We carefully inspect our products and work to ensure they meet our quality standards before shipment.

To help you choose the right item, we recommend reviewing the product details, size chart, color options, and style information carefully before placing your order. However, we understand that sometimes a return, refund, or exchange request may be needed. Please review our policy below for the conditions and procedures.

Returns

You may request a return within 30 days from the date you receive your package. To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused, unwashed, and unworn condition.
• All original packaging, tags, labels, and accessories must be intact.
• A receipt, order number, or proof of purchase must be provided.
• If the item is damaged or defective, please provide a clear description of the issue and photos as proof.

Please note that some items may not be eligible for return due to hygiene, customization, or final-sale reasons.

Non-Returnable Items

The following items are not eligible for return:

• Panties, underwear bottoms, or intimate items that have been tried on or worn.
• Handmade or customized items with personalized features.
• Clearance items, final-sale items, or items purchased with a gift card or store credit.
• Items with stains, perfume smell, body odor, makeup marks, signs of wear, deformation, or damaged packaging.
• Items returned without approval from our customer support team.

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Refunds

You may request a refund within 30 days from the date you receive your package. Refund eligibility depends on the reason for the request and the condition of the item.

Quality Issues or Defective Items

If your item has a clear quality issue, such as loose or split seams, undone hems, damaged elastic bands, loose fastenings, or other manufacturing defects, please contact us with your order number and clear photos of the issue.

After verification, VellCurve may offer a full refund, replacement, or another suitable solution. In some cases, you may not need to return the defective item.

Returns for Personal Reasons

If you wish to return an item for personal reasons, such as choosing the wrong size, color, or style, or simply changing your mind, we may offer the following solutions:

• You may return the item for a refund, and the customer is responsible for the return shipping cost.
• Depending on the situation, we may offer a partial refund, and you may keep the item.

Please contact our support team before sending any item back. Returns sent without prior approval may not be accepted.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved or rejected.

If approved, your refund will be processed back to your original payment method. The time it takes for the refund to appear may depend on your payment provider or card issuer.

• PayPal refunds: 5–7 business days
• Credit card refunds: 5–7 business days

Please note that original shipping fees are non-refundable. If applicable, return shipping costs may be deducted from the refund amount.

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Order Cancellations

Order cancellations are only accepted for full-priced items within 60 minutes after the order is placed.

If you need to cancel or change your order, please contact us immediately at support@vellcurve.com. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

Exchanges

We replace items free of charge only if they are defective, damaged, or if you received the wrong item.

If you need to exchange an item for personal reasons, such as size, color, or style preference, please contact us at support@vellcurve.com. Our customer support team will provide the best available solution based on your situation.

Return Shipping

To request a return or exchange, please email us at support@vellcurve.com with your order number, reason for return or exchange, and any relevant photos or supporting materials.

After your request is reviewed, we will provide return instructions and the return warehouse address if your return is approved.

• Customers are responsible for return shipping costs for returns caused by personal reasons.
• All shipping fees are non-refundable.
• We recommend using a trackable shipping service for returned items.

Parcel Not Received

If your tracking information shows that your package was delivered but you did not receive it, please contact us with your order number, tracking number, and any supporting information from the carrier or local post office.

We will help review the tracking details and assist you in checking the delivery status. If you believe the package was misdelivered, we also recommend contacting the carrier directly to file a claim.

Important Notes

• Please carefully review this Return & Refund Policy before requesting a return or refund.
• Items must meet the return conditions above to be eligible for return or refund.
• VellCurve reserves the right to refuse returns that do not meet our policy requirements.
• In the event of misunderstanding or communication differences, the terms of this Return & Refund Policy shall apply.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team at support@vellcurve.com.

One of our customer support specialists will assist you within 1 business day. Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM EST.

Company:
Wuhan Lanhang E-Commerce Co., Ltd.

Address:

Unit 14, 22nd Floor, Building 17, Phase II of the Residential and Commercial Project at 29 Guanshan Avenue, East Lake High-Tech Development Zone, Wuhan, Hubei Province (China Resources Optics Valley Changdong Project)