At VellCurve, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

What Personal Information Means

Personal information means information that identifies, relates to, describes, or could reasonably be linked to you as an individual. This may include, but is not limited to, your name, email address, phone number, billing address, shipping address, payment-related information, order details, account information, and communications with us.

You may visit and browse our website without directly providing certain personal information. However, when you place an order, create an account, subscribe to emails, contact customer support, or interact with our website, we may collect information as described below.

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Information We Collect

We may collect the following types of information:

• Order Information: When you make or attempt to make a purchase, we may collect your name, billing address, shipping address, email address, phone number, payment information, order details, product selections, and purchase history.
• Account Information: If you create a VellCurve account, we may collect your login information, order history, saved addresses, and account preferences.
• Communication Information: When you contact us by email, through our website, customer support, live chat, or other channels, we may collect the information you provide in those communications.
• Device Information: When you visit our website, we may automatically collect information about your device, browser, IP address, time zone, referring website, pages viewed, products viewed, and how you interact with our website.
• Marketing Information: If you subscribe to our emails, promotions, or newsletters, we may collect your email address and communication preferences.

How We Collect Device Information

We may collect Device Information using the following technologies:

• Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. Cookies help us remember preferences, improve browsing experience, and understand website usage.
• Log Files: These track actions occurring on the website and may collect data such as IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse our website, interact with emails, or respond to advertisements.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

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How We Use Your Information

We use the information we collect to operate our business, provide our services, and improve your shopping experience. This may include:

• Processing and fulfilling orders
• Processing payments and providing order confirmations
• Arranging shipping and delivery
• Providing tracking information and customer support
• Communicating with you about your order, account, or inquiries
• Screening orders for potential risk, fraud, or unauthorized activity
• Improving and optimizing our website, products, services, and customer experience
• Analyzing website traffic, shopping behavior, and marketing performance
• Sending promotional emails, product updates, or advertising when permitted by your preferences
• Complying with legal, tax, accounting, or regulatory obligations

If you no longer wish to receive marketing emails from us, you may unsubscribe through the link in our emails or contact us at support@vellcurve.com.

How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third parties who help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, send communications, analyze website performance, or improve our services.

These service providers may include payment processors, shipping carriers, logistics partners, fraud prevention providers, website hosting providers, analytics providers, advertising partners, email service providers, and customer support tools.

We may also disclose personal information when required by law, legal process, enforceable government request, or when necessary to protect our rights, property, safety, customers, or others. We may also use or share information to detect, prevent, or address fraud, security, or technical issues.

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How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Access to personal information is limited to employees, service providers, and partners who need the information to perform services on our behalf.

Please remember that protecting your account information is also your responsibility. You should keep your password and account login details confidential and avoid sharing them with others.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your account or personal information has been compromised, please contact us immediately at support@vellcurve.com.

How Long We Retain Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.

When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

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Your Privacy Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Opt out of marketing communications
• Request information about how your data is used or shared
• Withdraw consent where processing is based on consent

To submit a privacy request, please contact us at support@vellcurve.com. We may need to verify your identity before processing certain requests.

User Content Submitted by You

If you submit reviews, comments, photos, videos, feedback, questions, messages, or other content to VellCurve, you are responsible for ensuring that you have the right to submit such content.

By submitting content to us, you grant VellCurve permission to use, reproduce, display, modify, distribute, and share such content for business, marketing, customer service, product improvement, or promotional purposes, where permitted by applicable law.

User-submitted content may not be private or confidential. We may remove content that we believe is inappropriate, unlawful, misleading, offensive, infringing, or inconsistent with our policies.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or maintain personal information from anyone under 16 years of age.

If you believe that a child has provided us with personal information, please contact us at support@vellcurve.com, and we will take appropriate steps to delete such information where required.

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Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update, change, or replace this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or other reasons.

Any changes will be posted on this page. Unless otherwise stated, the updated Privacy Policy will apply from the date it is posted.

Contact Us

For more information about our Privacy Policy, or if you have any questions, comments, concerns, or privacy-related requests, please contact us at:

Email: support@vellcurve.com