Payment Policy

The payment methods we offer are:

  • Pay With Credit/Debit Card (Visa,Mastercard,American Express,Discover,JCB,Diners Club.)

The available credit card options are listed above. If your credit card company is not listed, you can change payment methods, or contact our Customer Service at support@vellcurve.com for help.

Please note that VellCurve does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

  • Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

  • Google Pay
  • Apple Pay

International fees

VellCurve is a global company, and payments are often routed through the United States, United Kingdom, Canada & Singapore. This information might show up in your transaction list. Therefore, you might need to pay international fees if your payment comes into our gateways outside the US. This fee is charged by many credit card issuers and we have no control over it. 

Solutions to a failed checkout

If you have trouble while completing a payment, kindly consider our suggestions below:

You’re unable to pay with your debit or credit card:

  • Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
  • Check your credit or debit account balance for available funds.
  • Check whether your card is authorized or the default online transaction limit is too low.
  • Try refreshing the page or logging completely out and then logging back in.
  • Go incognito or use a different browser/device to make the payment.
  • Start over with a new order instead of trying to pay for the same order over again.
  • If your payment is still declined, you may need to contact your bank. As part of security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request the transaction.

You‘re unable to pay with PayPal:

  • Check with PayPal to see if your account has a transaction limit.
  • According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
  • Try to use incognito mode or a different browser/device.
  • If PayPal is still not working, please use your debit or credit card (Visa, MasterCard, Discover, and American Express).

Security

At VellCurve, we take your privacy very seriously and the whole process is completely secure.

  • We have an SSL Certificate, which is widely accepted as a standard technology using encryption algorithms to protect your data, and prevent hackers from reading or modifying your sensitive information.
  • Your personal details are kept safe and your credit card information is not stored on our servers. 
  • We verify each transaction with the credit company and only process orders after the credit company authorizes them. Also, on credit/debit cards, CVV verification is required before your order can be completed. 

Any other questions about payment, please check our FAQs, reach us at support@vellcurve.com or fill in the contact form contact us for further assistance.